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Terms & Conditions
All mainland UK deliveries will be made via Royal Mail, other UK destinations (Northern Ireland, Channel Islands, Isle of Man etc) will be delivered by Royal Mail Special Delivery.
Stock orders are dispatched on the next business day but please allow up to 5 business days for standard UK delivery because all items are handmade to order. Peak period delivery times may vary. Weekend orders will be despatched on the Monday morning. You may verify the status of your order and shipment either online or by contacting us.
Deliveries will be made between 9-5 Monday – Friday and must be signed for.
Royal Mail "first class signed for" aim to deliver by the next working day. They do stipulate your item is considered lost after 10 days. In these cases we do offer a full refund.
We take payment via Paypal and major credit cards
We will guarantee you a full money-back refund within 14 days of purchase on any item, as long as it is in its original packaging and condition. We cannot accept refunds or exchanges on engraved items made to your specification. S.A.M offer a 6 month warranty on all products. The warranty lapses in the event of incorrect use, third-party repairs and careless handling and the warranty does not cover wear-and-tear, wear parts such silk, leather or waxed cotton.
We are unable to process refunds or exchanges unless the following information is included with your return.
Your order number
Ordering customer name, if different to your own
Email and telephone contact details
Please make sure you send any returns via a ‘Signed For’ service and retain your proof of postage for your own peace of mind. We cannot be held responsible for postal losses.
Please contact us via the contact form to arrange a return
Upon receipt of returned items we will action a refund via Paypal. Paypal will then inform you that the refund has been made. The refund will take between 1-7 days. The card or Paypal account used for the purchase will be credited with the cost of the goods minus any delivery charges (exceptions may apply).